Google Account Troubleshooting and FAQ

Overview

FAQ for Accessing Google, Troubleshooting guide

Audience

Public

Information

• I keep seeing a Google Error page when I try to log in to Blackboard or Handshake. 

  1. On the Web browser you are using, make sure that you are completely logged out of any non-SPU Gmail/Google accounts, and that you are logged in to your SPU Google account ONLY. 
  2. If you are logged in to your SPU Google account and still see this error, please contact IT Client services at 201-761-7800 or via Get Help

• I don’t see the tile for my application in my Google Apps/Dashboard.

  1. Make sure you are logged into your SPU Google account, and not a non-SPU account.
  2. The tile that you have to click on may appear near the bottom of the Google Apps area - make sure you have scrolled down to display more content. 
  3. At this time, the following apps have Google tiles: Blackboard and Handshake.
  4. If you are sure you are logged into your SPU Google account, and after accessing the https://www.saintpeters.edu/myapps site, you are still not able to see a tile listed above for your application, please contact IT Client services at 201-761-7800 or via Get Help