Computer Hardware And Software Ordering Process

The IT Department provides quotes for all computer hardware and software requests at Saint Peter's.  Here is the process for requesting a quote:

1. Submit a ticket to IT either via the Client Portal or by emailing servicedesk@saintpeters.edu.  Please include as many details about what the hardware/software will be used for, quantities, preferred brand/model/version, and any other pertinent information.
2. Someone in IT will review your request, reach out for additional information if necessary, and approve or deny the request accordingly.  If denied, an explanation will be provided.
3. If approved, we will contact the appropriate vendor to obtain a quote for the requested items, and will provide you with the quote as an attachment to a ticket update.
4. Once received, you must submit the order via a purchase requisition through SPIRIT Online.
5. Finance will review the purchase requisition and, if approved, place a PO to the vendor.  IT automatically receives a ticket when the PO is approved by Finance, and will provide you with regular updates on the status of the order through to final deployment.

The IT Department is not obligated to support hardware or software purchased outside of the process described above.  Anyone who orders computer hardware or software without IT's involvement accepts all risks and responsibilities for the rogue equipment, including potentially not being reimbursed by Finance.

NOTES

• All computer hardware must be ordered with a minimum of a four year warranty, and must adhere to the current hardware and software standards of the IT Department. 
• All computer hardware owned by the University is to be tracked in our asset management records.  The accuracy of this information is important for auditing purposes, and to maintain the integrity of this data, computer hardware cannot be relocated or reassigned without informing the IT Department.
• Old hardware will be picked up at the time the new hardware replacing it is delivered.  Members of the Saint Peter's community may not have more than one computer assigned to them at a time.
• Hardware purchased with grant money is owned by the University, and no distinction is made for them in terms of ordering, deployment, or asset management.
• IT is not currently providing quotes for desktop printers.
• IT can NOT order computer hardware or software on your behalf, as we do not have access to your GL account.  It is the responsibility of the requester's department to place the order.
• If you are not sure how to submit a quote for purchase, please contact Finance for guidance.