Contact Client Services

Phone     201-761-7800
Email      servicedesk@saintpeters.edu

 

IT Client Services Operating Hours

Sunday Closed
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed

IT Suggestion Box

Can't find the help you need?  Drop us a note at the IT Suggestion Box so we can add it for you!

Saint Peter's IT Blog

Thu 8/15/24 10:49 AM

We have just completed an upgrade of ReACT, the University's self-service password reset tool, to the latest version. The updated version is now available at the usual link: https://reset.saintpeters.edu. 

The upgraded version offers the same functionality as before, but with an improved look and feel. Please take a moment to watch the video tutorial linked below for a complete overview of the new features. 


If you have any questions or need assistance, don't hesitate to contact IT Client Services at servicedesk@saintpeters.edu or by calling 201-761-7800.
Tue 7/16/24 9:42 AM

 As a reminder, we upgraded Blackboard to Ultra Base Navigation on May 18, 2024. If you are already teaching or taking classes this summer, then you have already seen these changes, but if you haven’t accessed all summer or are logging in for the first time this fall, please note that we have developed a Knowledge Base article with several videos showing how to access and navigate your courses in the new system. We strongly encourage you to read through this article and watch these embedded videos before you start teaching or taking classes this fall. 

Here is the link to the Knowledge Base article containing these videos and resources.


Blackboard courses for Fall 2024 will be created soon - here’s the link to our live Knowledge base article that shows when Blackboard courses will be created. 


Additionally, we want to remind you that: 

  • Courses will look and operate exactly as they have done in the past, however,  they will have a different color scheme.

  • You will see the new navigation as soon as you log into Blackboard. After logging in, click “courses” to view the courses you are teaching or taking. In order to easily find your courses here, use the dynamic search bar at the top, and start to type the term, year, ID, or a word in the name of a course you're looking for. For example, if your course is in 24SMU1, you can type in "24SM". As you start to type, you'll see courses on your list automatically filter, and you'll end up seeing all courses with "24SM" in the Course's ID or Name. Just make sure that the filter is set to "All courses"!

  • Once you have the course(s) you are looking for, if you want it to remain pinned to the top of the COURSES area, click the "STAR" at the lower right of the list or tile entry for that course to Favorite it. You can click this again to unfavorite it at any time, which will remove it from the top.

  • If you are looking for Watermark CES (Course Evaluations & Surveys), click "Tools" on the left side of this page and you'll see the Watermark CES icon that will take you to the Course Evaluations page. You can also access Follett Discover from the Tools area as well!


Please reach out to servicedesk@saintpeters.edu if you have any questions.

Mon 6/10/24 11:40 AM

 We are pleased to announce the availability of the Finance Query feature within Colleague Self-Service. This new tool is now accessible to budget officers and employees responsible for managing financial transactions, providing a modern and flexible way to view and analyze financial activity within your general ledger (GL) accounts.

Key Features of Finance Query:

  • Comprehensive Financial Data: Access and analyze asset, liability, revenue, and expense accounts.

  • Flexible Data Sorting: Sort data to view GL account totals, sub-totals, and grand totals across multiple departments, by GL component or sub-component.

  • Customizable Filters: Apply new and existing default filters to refine your results. Ellucian recommends using filters to limit the returned data effectively.

  • Detailed Transactions: View Purchase Orders, Vouchers, Journal Entries, Requisitions, Recurring Vouchers, and Blanket Purchase Orders from the GL Detail page.

  • Export Capability: Produce a .csv file for further analysis and record-keeping.

  • User-Friendly Interface: Enjoy a more modern and flexible view compared to the Budget Quick Report function in SPIRIT Online.

For now, both tools will be available to you. However, please note that Budget Quick Report will be retired in the coming months, with Finance Query becoming the primary tool for financial data access and analysis.

We encourage you to explore the capabilities of Finance Query and experience its benefits firsthand. To assist you, we have prepared a demonstration video that provides a comprehensive overview and step-by-step guide on how to use this tool effectively.

How to use Finance Query in Colleague Self-Service

We believe that Finance Query will greatly enhance your financial management processes and offer a more efficient and user-friendly experience.

Thank you for your attention and cooperation.

Sun 3/3/24 12:30 AM

The Office of Information Technology is pleased to announce the relaunch of our IT Client Portal, your one-stop destination for all your IT support needs.  We leveraged your feedback to completely redesign the IT Client Portal and provide a smoother, easier to navigate, and more useful resource for faculty, staff, and students alike.  The IT Client Portal is also available in the waffle menu in your Google account or on your Apps Dashboard.

Here are some of the improvements and new features we’d like to highlight:

Our Service Catalog provides assistance with many common technology needs such as network/wifi assistance, classroom technology issues, office phone support, and more.  These aren’t one-size-fits-all solutions: each service adaptively responds to the answers you enter to provide you with the most relevant information, troubleshooting steps you can easily try on your own, and of course, submit a ticket with us.

The Knowledge Base has been refreshed with an improved, easier-to-read layout, simplified instructions, and updated to ensure that the only information you’ll find there is current, relevant, and easy to understand.

The Quote Request Store provides a completely redesigned interface comparable to ordering from any other online store: you can view the standard hardware and software we support and select what you want, how many of each, answer a few basic questions we need to process the request, then click Submit and we can get started generating your quotes right away.

Missed an announcement or an email from IT?  You don’t need to worry, because the front page of the IT Client Portal features the IT blog, which will not only mirror the content of our announcement emails, but will also periodically include informative articles from our IT staff with the latest news, recent updates, helpful tips, and more.

If you want to check the status of a ticket you’ve opened with IT, stop by the Ticket Requests page to see updates from the technician working on your request, post your own updates, or add attachments such as images or supporting documentation.

Is there something you need that you can’t find on the IT Client Portal?  If so, visit the IT Suggestion Box and let us know what you have in mind.

We’ve put a lot of time and effort into rebuilding the IT Client Portal to make it the most useful resource possible, and we couldn’t have done it without all of your input and feedback.  Please let us know what you like about the changes, what you don’t, and how we can continue to evolve the IT Client Portal to best serve your needs.


Mon 2/12/24 9:00 AM

 With weather reports suggesting the possibility that Saint Peter's University will switch to remote operations tomorrow due to the impending snowstorm, you may want to confirm you have everything you need to keep working, teaching, or taking classes remotely if the need arises.

For starters, check out our Knowledge Base article about what continuity resources are available to make sure you are able to keep working wherever you are.

As always, you can contact IT Client Services with any questions or requests by visiting the Services page in the IT Client Portal, calling us at 1-201-761-7800, or emailing us at servicedesk@saintpeters.edu.

Be prepared, and above all, stay safe!

IT Outage Tracker

Check here for status updates related to outages of systems and/or infrastructure managed by the IT Department.

All systems are functioning normally at this time.  If you suspect you have discovered an outage, please report it to us here.

Testimonials

"I just would like to commend your department today for doing such a great job at our Latin American/Latino Studies HSI event!  They went above and beyond!"

-Jackie Alsbrook (Graduate Foreign Studies)

"Not only were you guys super responsive with what you would and wouldn't be able to do when we had to pivot to remote meetings on Tuesday, but your techs were on top of everything on Wednesday and Thursday when we had our team on campus. It's such a great relief to us when we can depend on our campus facilities to pull out all the stops for guests."

-Lauren Squillante (Honors Program)