Knowledge Base

Categories (9)

Administrative and Business

Enterprise and local services that support the administrative and business functions of the institution. Includes analytics, BI, reporting, finance, HR, SIS, advancement, and research administration.

Communication and Collaboration

IT services that facilitate institutional communication and collaboration needs. Includes email, calendaring, telephony/VOIP, video/web conferencing, unified communications, web content management system, web application development and hosting, and media development.

End-Point Computing

Services that enable community members to do their day-to-day work, including providing access to enterprise services. Includes network access, user file storage, end-point computing, backup solutions, desktop virtualization, computer labs, and printing.

Event Management

Services and support of both internal and external events taking place across campus. AV/Media support, filming, live streaming, conferencing services.


Enterprise-level hardware, software, systems, and network infrastructure that provides underlying support for institutional activities. Includes data centers, network backbone, wireless, central storage and system backup solutions, server virtualization, and systems management and operations.

IT Professional Services

Services that are consultative in nature, in contrast to other categories, which tend to be technology based; these may be a combination of customer-facing and non-customer-facing services. Includes IT training, consulting/advisory services, BC/DR, enterprise architecture, portfolio/project management, and ITSM.


Infrastructure and services that provide security, data integrity, and compliance for institutional activities. Includes security services such as virus protection, encryption, privacy impact assessments, information risk management, emergency preparedness, data security, identity management solutions, access controls (i.e., passwords, accounts, and authentication), audit and monitoring systems and services, and data access and stewardship.

Teaching and Learning

Instructional technology, tools, and resources directly supporting teaching and learning. Includes LMS, in-class and online course development, learning analytics, course evaluation, lecture capture, webinars, and other academic tools for faculty and students.

Articles (8)

Assigning An Adjunct Payroll In Colleague

This article demonstrates the steps in assigning an Adjunct Payroll in Colleague

Blending Courses in Blackboard

This article demonstrates the steps in blending two courses for blackboard use

Can't login to a University-owned Windows computer.

This normally happens when a University Windows computer is brought back to the campus network after haven't been on campus for at least a couple of months, one gets this error message. when attempting to login with their credentials. The solution has to be done by a Client Services technician.

Client Services

Client Services is a department in the Division of Information Technology.

Downloading Blackboard Files on Microsoft Edge Browser

There is a known issue with downloading and accessing files from Blackboard using the Microsoft Edge Browser, specifically Microsoft Office documents. This article provides information about this issue and a workaround solution.

GL fiscal year Closing / Opening

This article demonstrates the steps to close one GL fiscal year and (at a later time) open the next fiscal year

How to unlock users session in Colleague

These Procedures will unlock users when they request a ticket to unlock there record.