How to unlock users session in Colleague

Overview

Procedures to unlock user session in Colleague

 

Audience

Internal to IT

 

Information

 

Only perform the steps below, when the user reports that they are lock by themselves or another user. This will stop them from going into an screen, record or process.

 

 

1. Login to colon prompt using the badmin login.

 

2. At the colon prompt type: .X.SYSTEM.CHECK      Hit Enter    

                                                      
          Results                                                           
D:\datatel\coll18\production\apphome                                           
                                                                               
Checking for WAGC phantom running....                                          
udt.exe                                                                        
12016                                                                          
SPC\Badmin                                                                     
0:00:00                                                                        
                                                                               
Check for udapi_slave processes                                                
                                                                               
udapi_slave.exe               5068 Services                   0     11,068 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:01 N/A
                                                                               
udapi_slave.exe               6880 Services                   0     11,712 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:00 N/A
                                                                               
udapi_slave.exe              11036 Services                   0     12,472 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:02 N/A
                                                                               
udapi_slave.exe               7124 Services                   0     37,172 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:32 N/A
                                                                               
udapi_slave.exe               9064 Services                   0     15,704 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:05 N/A
                                                                               
udapi_slave.exe              11032 Services                   0     33,396 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:03 N/A
                                                                               
udapi_slave.exe               3408 Services                   0     14,588 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:02 N/A
                                                                               
udapi_slave.exe               7880 Services                   0     36,884 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:40 N/A
                                                                               
udapi_slave.exe               8804 Services                   0     15,900 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:07 N/A
                                                                               
udapi_slave.exe               9092 Services                   0     30,952 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:03 N/A
                                                                               
udapi_slave.exe              10812 Services                   0     14,988 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:01 N/A
                                                                               
udapi_slave.exe              11860 Services                   0     11,664 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:00 N/A
                                                                               
udapi_slave.exe              12020 Services                   0     35,476 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:09 N/A
                                                                               
udapi_slave.exe               9656 Services                   0     15,548 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:14 N/A
                                                                               
udapi_slave.exe               7380 Services                   0     28,908 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:01 N/A
                                                                               
udapi_slave.exe              11848 Services                   0     13,588 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:00 N/A
                                                                               
udapi_slave.exe              11716 Services                   0     32,208 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:07 N/A
                                                                               
udapi_slave.exe              11868 Services                   0     14,740 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:01 N/A
                                                                               
udapi_slave.exe               5388 Services                   0     32,148 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:05 N/A
                                                                               
udapi_slave.exe               3496 Services                   0     14,908 K Unk
nown         COLLEAGUE\dmiadm01                                      0:00:08 N/A
                                                                               
                                                                               
Found 22 udapi_slave.exe processes owner by user datatel.                      
                                                                               
Check for werfault processes                                                   
INFO: No tasks are running which match the specified criteria.                 
                                                                               
Check for rdpclip processes                                                    
INFO: No tasks are running which match the specified criteria.                 
                                                                               
Check lock aging                                                               
AGE PID   USER       COUNT                                                     
  3 1908  Badmin         1                                                     
  0 9636  eserra         1                                                     
  0 6724  PBlanco        1                                                     
  0 5224  LNEWMAN        1                                                     
Licensed(UDT+CP)/Effective      Udt     Sql     iPhtm   Pooled          Total  
    ( 170 + 0   ) / 170         38      0       11      0               49     

 


3. Type

!LISTUSER | FINDSTR /I ESERRA                                               
 45   9648 319783 eserra    iphantm pts/45  Console       08:33:22 May 11 2018 
 46   9636 319783 eserra    udt     pts/46  udcs          08:33:23 May 11 2018 

 

4. Type

:!DELETEUSER 9648           

User is unlocked.       

Details

Article ID: 78416
Created
Thu 5/16/19 9:05 AM
Modified
Wed 9/28/22 8:06 AM