Only perform the steps below, when the user reports that they are lock by themselves or another user. This will stop them from going into an screen, record or process.
1. Login to colon prompt using the badmin login.
2. At the colon prompt type: .X.SYSTEM.CHECK Hit Enter
Results
D:\datatel\coll18\production\apphome
Checking for WAGC phantom running....
udt.exe
12016
SPC\Badmin
0:00:00
Check for udapi_slave processes
udapi_slave.exe 5068 Services 0 11,068 K Unk
nown COLLEAGUE\dmiadm01 0:00:01 N/A
udapi_slave.exe 6880 Services 0 11,712 K Unk
nown COLLEAGUE\dmiadm01 0:00:00 N/A
udapi_slave.exe 11036 Services 0 12,472 K Unk
nown COLLEAGUE\dmiadm01 0:00:02 N/A
udapi_slave.exe 7124 Services 0 37,172 K Unk
nown COLLEAGUE\dmiadm01 0:00:32 N/A
udapi_slave.exe 9064 Services 0 15,704 K Unk
nown COLLEAGUE\dmiadm01 0:00:05 N/A
udapi_slave.exe 11032 Services 0 33,396 K Unk
nown COLLEAGUE\dmiadm01 0:00:03 N/A
udapi_slave.exe 3408 Services 0 14,588 K Unk
nown COLLEAGUE\dmiadm01 0:00:02 N/A
udapi_slave.exe 7880 Services 0 36,884 K Unk
nown COLLEAGUE\dmiadm01 0:00:40 N/A
udapi_slave.exe 8804 Services 0 15,900 K Unk
nown COLLEAGUE\dmiadm01 0:00:07 N/A
udapi_slave.exe 9092 Services 0 30,952 K Unk
nown COLLEAGUE\dmiadm01 0:00:03 N/A
udapi_slave.exe 10812 Services 0 14,988 K Unk
nown COLLEAGUE\dmiadm01 0:00:01 N/A
udapi_slave.exe 11860 Services 0 11,664 K Unk
nown COLLEAGUE\dmiadm01 0:00:00 N/A
udapi_slave.exe 12020 Services 0 35,476 K Unk
nown COLLEAGUE\dmiadm01 0:00:09 N/A
udapi_slave.exe 9656 Services 0 15,548 K Unk
nown COLLEAGUE\dmiadm01 0:00:14 N/A
udapi_slave.exe 7380 Services 0 28,908 K Unk
nown COLLEAGUE\dmiadm01 0:00:01 N/A
udapi_slave.exe 11848 Services 0 13,588 K Unk
nown COLLEAGUE\dmiadm01 0:00:00 N/A
udapi_slave.exe 11716 Services 0 32,208 K Unk
nown COLLEAGUE\dmiadm01 0:00:07 N/A
udapi_slave.exe 11868 Services 0 14,740 K Unk
nown COLLEAGUE\dmiadm01 0:00:01 N/A
udapi_slave.exe 5388 Services 0 32,148 K Unk
nown COLLEAGUE\dmiadm01 0:00:05 N/A
udapi_slave.exe 3496 Services 0 14,908 K Unk
nown COLLEAGUE\dmiadm01 0:00:08 N/A
Found 22 udapi_slave.exe processes owner by user datatel.
Check for werfault processes
INFO: No tasks are running which match the specified criteria.
Check for rdpclip processes
INFO: No tasks are running which match the specified criteria.
Check lock aging
AGE PID USER COUNT
3 1908 Badmin 1
0 9636 eserra 1
0 6724 PBlanco 1
0 5224 LNEWMAN 1
Licensed(UDT+CP)/Effective Udt Sql iPhtm Pooled Total
( 170 + 0 ) / 170 38 0 11 0 49
3. Type
!LISTUSER | FINDSTR /I ESERRA
45 9648 319783 eserra iphantm pts/45 Console 08:33:22 May 11 2018
46 9636 319783 eserra udt pts/46 udcs 08:33:23 May 11 2018
4. Type
:!DELETEUSER 9648
User is unlocked.