IT Client Services strives to provide every classroom on campus with the necessary tools to deliver a top-notch learning and presentation experience. Occasionally, you may identify a need for additional technology beyond a classroom's native configuration, and to that end, we've developed the below policy to ensure a consistent and efficient process for submitting such requests:
- Please submit a ticket to us as soon as possible with your request. All Classroom Technology requests must be received a minimum of 7 days prior to the date needed in order to ensure that we can provide the requested resources, both in terms of staffing and equipment.
- Depending on our workload and other, previously-submitted requests, we can't guarantee that the specific equipment you request will be available. We will do our best to fulfill your request as submitted, but if something you asked for is already committed to another request we received prior to yours, or is not something we normally stock, we may need to find an alternate solution or reject your request altogether.
- Please be as detailed as possible when submitting your request: tell us what equipment you are requesting, what the requested items are needed for, and any other important details that aren't explicitly covered by the form.
- A Classroom Technology request is not a room request: all you are submitting to us is a request for the technology to be used. You still need to separately reserve the room itself if it's not for a regularly-scheduled class.
- The Classroom Technology request is not considered official until we receive a ticket using the form linked above. Emailing someone in IT directly, mentioning it to us verbally, or any other approach besides submitting a ticket do not constitute formal requests, and cannot be used as the basis for one.
- You can look up your request using our Ticket Requests service in the IT Client Portal, and use that page to post updates with additional information, documentation you need to share with us about the event, or questions you need us to answer ahead of your scheduled request.