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This article defines "phishing" and highlights consequences and what steps can be taken if phishing is suspected, as well as best practices to identify and avoid phishing attempts. This article also shares examples of phishing emails and highlights their qualities. Finally, this article contains best practices and techniques for safe online holiday shopping.

When sending out an email message to a large group of people within a distribution list, your goal is to make sure as many people on that list can see and choose to open your message as possible. This article covers several best practices for forming an email message in a way that mitigates recipients rejecting your message and/or marking the message as malicious or spam.